Refund policy

Refund & Return Policy

Last Updated: August 9, 2026

We want you to love your personalized embroidered items! Because each order is made specifically for you, we take extra care to make sure your order is created accurately and with quality in mind.

Personalized & Custom Orders

Because personalized embroidery products are made specifically for each customer, we generally do not accept returns or exchanges due to a change of mind, incorrect personalization submitted by the customer, or preference regarding the finished design.

However, we want to make things right if there is an issue with your order.

If your item arrives damaged, defective, or embroidered incorrectly due to an error on our part, please contact us within 7 days of delivery. We may offer a replacement, repair, or refund depending on the situation.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and embroidery

  • Photos of the packaging if the item arrived damaged

We will review the issue and work with you to find the best solution.

Incorrect Personalization

Please carefully review your personalization details before submitting your order.

We are not responsible for spelling errors, incorrect names, dates, initials, colors, or other information entered by the customer at checkout.

If you notice a mistake in your order, please contact us within 72 hours of placing your order. If production has not started, we will do our best to make the requested correction.

Once your personalized item has entered production, we may not be able to make changes or cancel the order.

Order Cancellations

Cancellation requests must be submitted within 72 hours of placing your order.

After 72 hours, your order may have entered production and may no longer be eligible for cancellation.

If your cancellation request is approved within the cancellation window, you will receive a full refund to your original payment method.

Returns & Exchanges

Due to the personalized nature of our products, we generally do not accept returns or exchanges for items that were correctly made according to the order details provided by the customer.

If you receive an item that is incorrect, defective, or damaged, please contact us within 7 days of delivery so we can help resolve the issue.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item or incorrect embroidery, please contact us as soon as possible.

If the issue was caused by us, we will work with you to provide an appropriate resolution, which may include:

  • A replacement item

  • A corrected item

  • A refund

  • Another reasonable solution agreed upon by both parties

Please do not send an item back without contacting us first. We will provide return instructions when a return is necessary.

Refunds

If you are approved for a refund, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

Customer Satisfaction

We genuinely want you to be happy with your purchase. If something doesn't look or feel right, please reach out before leaving a review and give us the opportunity to make it right.

Every order is made with care, and we appreciate your support of our small business!

Thank you for choosing our shop!